AccountGauge exists because the most valuable asset in professional services isn't a contract or a deliverable. It's the relationship. And relationships deserve to be measured, not assumed.
What we believe
These aren't just slogans on a wall. They're the decisions we make every day in product, engineering, and support.
We believe in making the invisible visible. Every score, every trend, every risk signal should be transparent and explainable. No black boxes, no hand-waving.
"If you can't explain a number, it shouldn't be on the dashboard."
Relationships outlast individuals. We build tools that ensure client knowledge persists through role changes, departures, and growth. Institutional memory matters.
"Knowledge should never walk out the door with one person."
Great client outcomes come from consistent habits, not heroics. We help teams build daily disciplines that compound into stronger relationships over time.
"What gets measured gets managed. What gets managed improves."
Client data is sensitive. Relationship health data is even more so. We architect for isolation, encryption, and data sovereignty from day one, not as an afterthought.
"Your data is yours. Full stop."
How it started
AccountGauge began inside a professional services firm that managed hundreds of client relationships across multiple offices. The team was talented. The work was excellent. But leadership had no consistent way to know which accounts were thriving and which were quietly drifting.
Account managers tracked sentiment in their heads, in scattered Slack messages, or not at all. When someone left, the knowledge left with them. When a client churned, the post-mortem always revealed signals that were there for months, but nobody was watching.
We looked for a tool that could capture the frontline signal—the daily, qualitative insight that only the people closest to the client have—and turn it into something a leader could act on. Nothing existed that was lightweight enough for daily use and structured enough for real analysis.
So we built AccountGauge.
AccountGauge
"Every firm I worked with had the same blind spot: they assumed strong work meant strong relationships. It doesn't. Relationships need their own measurement system."
Quick facts
Whether you're running a 10-person firm or a 500-person practice, we're always learning from the people closest to client relationships.
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